About the role
We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.
We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You'll Be Doing
Hybrid opportunity - office attendance in Sheffield 2 days per week 24/7 rota pattern - includes evening and weekends - more details upon application
This role requires the completion of an LLB or equivalent. Please do not apply if you have not completed your degree by May/June 2026
You will provide chargeable general & preliminary legal support on any UK jurisdiction commercial or personal legal matter via the telephone. You will be expected to deliver exemplary service in every interaction on behalf of clients without creating any reputational or financial risk to the firm.
You will be required to
Ensure legal support provided remains general & preliminary at all times and does not become specific keeping within regulatory and policy parameters and adhering to all safe legal advice training
Research more unique (less common) enquiries using the knowledge tools available and internal subject matter experts to provide accurate legal information.
Complete proactive general legal research to remain up to date with changes to UK law and to ensure proficiency across all types of enquiries that are made to the Legal Helpline.
Champion specific legal areas and engage with that legal area to increase your knowledge and to be an ambassador for the Legal helpline within that legal department.
Be aware of the commercial agreements for each scheme and focus on delivering exceptional service whilst also being aware to drive the right commercial outcome for the firm.
Put yourself in the caller’s situation and provide guidance that can be actually applied in their situation, correctly identifying any associated options, risks and benefits.
Identify when a matter needs specific legal support and professionally highlight the advantages of the case being taken on by Irwin Mitchell
Assess legal claims against Legal Expenses terms and conditions to understand if there are any clear exceptions and make those clear to the policy holder.
To understand who may be a vulnerable caller and upon identification act accordingly to ensure you give further reasonable support to assist them.
To be yourself in order to give an authentic client service.
To be flexible with your approach to meet the unique needs of the enquirer to ensure all feel included and have access to the same high level of service.
Provide insight back to the firm of any marketing developments required to improve the IM LHL proposition.
Work collaboratively with your peers and not competitively to work towards one common goal.
Topics
- Sheffield