Conveyancing Paralegal

About the role

The Lender Service Practice Group provides a complete range of debt recovery services including repossession conveyancing, operating under a centralised management system allowing us to deliver consistently exceptional service.

Working on behalf of our clients dealing with the conveyancing process with repossession sales properties. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements.

KEY RESPONSIBILITIES

Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone Ensure all work is undertaken in line with internal and client SLA’s Update external third-party companies, agents or other representing parties as and when required Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties Maintaining Internal and client SLA’s, Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct Treat all customers fairly, professionally and within legislation Record customer complaints where identified with the relevant information and in line with the complaints procedure Follow all internal processes and procedures Opening files from instruction. Issuing contract packs Updating Asset Managers Processing incoming post Work effectively as part of a team and support each other as and when required

QUALIFICATIONS

Essential

GCSE or equivalent in Maths and English with a minimum grade C

SKILLS AND EXPERIENCE

Previous experience within the Financial Services sector or a regulated environment is advantageous Working knowledge and understanding of FCA guidelines and principles Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate Computer Literate Excellent Telephone Manner Attention to detail and accuracy of work Ability to work well within a team and on their own initiative Enthusiastic – can do, will do approach Passionate about the delivery of exceptional customer service and the need to treat customers fairly Proactive problem-solving skills and the judgement to make evidence-based decisions